Return of purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing time frame will only be commenced from time of goods received.

3.1 Purchases may be returned or exchanged at any HiFi Corp store subject to submission of the original receipt, and that the merchandise is in its original packaging and condition. In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition

3.2. Non-returnable/ non-refundable items:

3.2.1 Delivery and or installation costs

3.2.2 Pre-paid cards

3.2.3 Digital content

3.2.4 Any damaged or abused items

3.2.5. Faulty/defective products after 14 days: (excluding all panel televisions larger than 32” (plasma LCD & LED) as well as all Large appliances)

3.3 In the unfortunate event that your purchased product becomes faulty/ defective, you may opt to have it taken to any HiFi Corp. You will be entitled to the following option of as per the CPA (after goods has been inspected and assessed):

3.3.1 Have such product repaired

3.3.2 Have product replaced

3.3.3 Be refunded the price paid In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence

3.4 The warranty does not cover any defects caused by foreign objects /connection errors that are not part of the appliance, including but not limited to;

3.4.1 Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;

3.4.2 Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;

3.4.3 The use of accessories which have not been approved by the manufacturer;

3.4.4 The application and/or use of any incorrect or abnormal electrical or water supply to the appliance;

3.4.5 Any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;

3.4.6 The presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;

3.4.7 Neglect, misuse, or willful abuse of the appliance;

3.4.8 Anything related to the appearance of the appliance which does not in HiFi Corp sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discoloring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;

3.4.8.1 Rust or the effects of rust;

3.4.8.2 Repairs or attempted repairs of the appliance by any person other than HiFi Corp or its authorized repairers;

3.4.8.3 Any modification of the appliance by any person other than HiFi Corp or its authorized repairers;

3.4.8.4 Parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;

3.4.9 Fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the HiFi Corp;

3.4.10 Any defect arising out of the design of the appliance;

3.4.11 Any defect caused by lightning strike or power surges;

3.4.12 Blown or damaged speakers arising from misuse;

3.4.13 Any damage caused due to the use of generic or re-filled cartridges;

3.4.14 Any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.

3.4.15 In the case of cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not constitute the main body of the camera. In the case of TV’s; Hi-Fi’s; VCR’s or DVD’s – remotes are not covered.

3.4.16 In addition, HiFi Corp will not be liable for the costs of;

3.16.1 Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;

3.16.2 Work covered by the manufacturers’ recall of the appliance;

3.16.3 Call out charges where the breakdown is not covered by the extended warranty;

3.16.4 And material or labor which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

 3.17 HiFi Corp will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.

 3.18 Repairs may not be affected without prior authorization from HiFi Corp. In the case of an authorised repairer being called out for a fault covered by the warranty, the supplier shall pay the repairer for all labor and materials supplied in terms of the warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.

The repair will be carried out in terms of the warranty within a radius of sixty kilometers from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, the customer will be charged at the prevailing AA rate per kilometer.

 HiFi Corp’s authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.

 3.19 Warranty does not cover computer software.

 

8. Delivery